Warranty Policy

At Glint + Gleam, we stand behind the quality of our products and want you to feel confident in your purchase. Your Glint + Gleam product is covered by a 1-Year Limited Warranty against defects in materials and workmanship under normal, intended use.

Warranty Period

The warranty begins on the date of delivery of the original purchase. This warranty applies to the original purchaser and is not transferable to subsequent owners or recipients.

What Is Covered

During the warranty period, Glint + Gleam will, at its discretion, repair or replace a product or component that is determined to have a defect in materials or workmanship under normal and intended use.

Covered issues may include, for example:

  • Manufacturing defects
  • Defects in materials or workmanship
  • Failure of the product to operate as intended due to a covered manufacturing defect

If we determine that a product is covered by the warranty, we will work with you to determine the appropriate resolution.

Depending on the circumstances, the resolution may include a replacement product, replacement component, repair, or another appropriate remedy.

What Is Not Covered

This warranty does not cover damage or defects resulting from:

  • Normal wear and tear
  • Accidental damage
  • Misuse, abuse, or improper handling
  • Use contrary to the product's instructions or intended purpose
  • Unauthorized modifications or alterations
  • Improper cleaning or maintenance
  • Damage caused by dropping, impact, or excessive force
  • Damage caused by exposure to conditions outside the product's intended use
  • Cosmetic damage that does not affect functionality
  • Products purchased from unauthorized sellers or sources
  • Loss or theft of the product

Consumable items and accessories may have different warranty coverage and are covered only where applicable.

Warranty Claims

To submit a warranty claim, contact us at: support@glintandgleam.co

Please include:

  • Your order number or proof of purchase
  • A description of the issue
  • Photos or videos showing the issue, when applicable
  • Any other information reasonably requested by our support team

We may ask you to provide additional information or troubleshooting steps so that we can determine the cause of the issue. Please do not send a product to us before receiving return or warranty instructions from our support team.

Warranty Resolution

After reviewing your claim, Glint + Gleam will determine whether the issue is covered under this warranty. If the claim is approved, we will provide instructions for the next steps. Depending on the circumstances, we may repair or replace the product or provide another appropriate remedy. For warranty claims involving a defective product, Glint + Gleam will provide reasonable instructions regarding the return or replacement process.

Limitations

This warranty provides specific rights, and you may have additional rights under applicable federal, state, or local laws. Some jurisdictions do not allow certain limitations on warranties, so some of the exclusions or limitations above may not apply to you. To the extent permitted by applicable law, this warranty is limited to the remedies described above.

Questions

If you have questions about your warranty or believe your Glint + Gleam product may have a covered defect, please contact us: support@glintandgleam.co

We're here to help and want you to have a great experience with your Glint + Gleam product.